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How do I raise SaaS prices without churning existing customers?

Grandfather existing customers at their current rate, announce the change to new signups 30 days ahead, and only raise prices on new accounts. Churn from a price increase that grandfathers existing customers is typically 1% to 5%. Raising prices on existing customers without grandfathering is the move that actually triggers serious churn, often 10% to 20%.

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